Privacy policy

This Privacy Policy explains how L’OURO Studio (“L’OURO,” “we,” “us”) collects, uses and shares your personal information when you visit or make a purchase from shoplouro.com (the “Site”).

Information we collect

  • Order information: your name, billing and shipping address, email, phone number and payment details, collected when you place an order. Payment details are processed securely by our payment providers; we do not store full card numbers.
  • Account and contact information: details you give us when you create an account, sign up for emails or contact us.
  • Device and usage information: such as browser type, IP address, pages viewed and how you interact with the Site, collected automatically through cookies and similar technologies.

How we use it

  • To process, make, ship and support your order, including made-to-order and personalized pieces.
  • To communicate with you about your order and respond to your questions.
  • To send emails about new pieces and news, if you have opted in. You can unsubscribe at any time using the link in any email.
  • To keep the Site secure, prevent fraud and understand how the Site is used so we can improve it.

How we share it

We share information only with service providers who help us run the store, such as Shopify (our e-commerce platform; see Shopify’s Privacy Policy), payment processors, shipping carriers and the workshops that make made-to-order pieces (shipping details are shared only when needed to deliver your order). We may also share information to comply with the law or protect our rights. We do not sell your personal information.

Cookies

We use cookies that are necessary for the Site to work (such as keeping items in your cart) and, where permitted, analytics cookies to understand how visitors use the Site. You can control cookies through your browser settings and, where available, our cookie banner.

Your rights

Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, or to opt out of certain uses. To make a request, email hello@shoplouro.com. We will not discriminate against you for exercising these rights.

Retention

We keep order records as long as needed for our business, tax and legal obligations, and other information only as long as it is useful for the purposes above.

Children

The Site is not directed to children under 13, and we do not knowingly collect their information.

Changes

We may update this policy from time to time. The date below shows when it last changed.

Contact

L’OURO Studio · hello@shoplouro.com

Last updated: October 21, 2026