Terms of service

These Terms of Service govern your use of shoplouro.com (the “Site”), operated by L’OURO Studio (“L’OURO,” “we,” “us”), and any purchase you make from us. By using the Site or placing an order, you agree to these terms.

1. Products and descriptions

We describe our jewelry as accurately as we can, including metal, stone and measurements. Because diamonds and gemstones are natural or lab-grown materials, each piece may vary slightly. Colors may look different on different screens. Some images on the Site are styled or digitally created to show how a piece may be worn; they are illustrative, and the product description and specifications describe the actual piece.

2. Made-to-order and personalized pieces

Many pieces are made to order. Production and dispatch estimates are shown on each product page and are estimates, not guarantees. For personalized pieces, such as initials, we may contact you to confirm details before production begins. Made-to-order and personalized pieces are final sale, as described in our Refund Policy.

3. Orders, pricing and availability

Prices are shown in US dollars and may change without notice. We may refuse or cancel an order, including if a price or description was listed in error, if a piece becomes unavailable, or if we suspect fraud. If we cancel an order you’ve paid for, we’ll refund you in full.

4. Payment

You agree to provide accurate payment and contact information. Payments are processed by our third-party payment providers.

5. Shipping, returns and privacy

Shipping, returns and the handling of your personal information are governed by our Shipping Policy, Refund Policy and Privacy Policy, which form part of these terms.

6. Intellectual property

All content on the Site, including text, images, the L’OURO name and logo, is owned by or licensed to L’OURO and may not be used without our written permission.

7. Use of the Site

You agree not to use the Site for any unlawful purpose, to interfere with its operation, or to copy or scrape its content.

8. Disclaimer and limitation of liability

The Site is provided “as is.” To the fullest extent permitted by law, L’OURO is not liable for any indirect, incidental or consequential damages arising from your use of the Site or our products, and our total liability for any claim relating to an order will not exceed the amount you paid for that order. Nothing in these terms limits rights you have under applicable consumer law.

9. Governing law

These terms are governed by the laws of the State of New York, United States, without regard to conflict-of-law rules.

10. Changes

We may update these terms from time to time. The version posted on the Site applies to your use and to orders placed after it is posted.

11. Contact

Questions about these terms can be sent to hello@shoplouro.com.

Last updated: October 21, 2026