Refund policy

Every L’OURO piece is chosen and packaged with care. If something isn’t right, we want to hear from you.

In-stock pieces

You may request a return within 30 days of delivery. To be eligible, the piece must be unworn, in the same condition you received it, and returned in its original L’OURO packaging with any grading report or paperwork that came with it.

Made-to-order, personalized and altered pieces

Pieces made to order for you, personalized pieces (including Letra initials), pieces with a charm attached at your request, and any piece that has been resized or altered are final sale and cannot be returned or exchanged, except where the piece arrives damaged or not as described.

How to start a return

Email us at hello@shoplouro.com with your order number. If your return is approved, we’ll send instructions for sending it back. Returns sent without first contacting us cannot be accepted.

Damaged or incorrect items

Please inspect your order when it arrives and contact us within 7 days if anything is damaged, defective or not what you ordered. We’ll make it right.

Refunds

Once we receive and inspect your return, we’ll let you know whether it’s approved. Approved refunds are issued to your original payment method; your bank or card issuer may take several business days to post it. Original shipping charges are not refundable.

Exchanges

The quickest way to get a different piece is to return the original and place a new order once your return is approved.

Gift cards and final-sale items

Gift cards and items marked final sale cannot be returned.

Questions? Write to us any time at hello@shoplouro.com.